1. The delivery address can be changed after placing the order through customer service (before the shipment leaves the final delivery point).

2. Delivery time within Greater Cairo is 3 to 5 business days, Lower Egypt (7 business days), and Upper Egypt (10 business days). All times exclude holidays and official vacations.

3. A company representative will contact the customer by phone (or WhatsApp) to confirm shipment.

4. You can track your shipment by contacting customer service.

5. If you prepay by credit card, you may be asked to present a valid ID upon delivery. The name on your ID must match the name on the shipment.

6. Shipping costs may vary depending on the delivery location, weight, and number of items. You can view the cost when adding products to your shopping cart and before completing your order.

7- For expedited delivery, an additional fee will be charged and communicated to the customer during the order confirmation process with Customer Service.

8- We reserve the right to cancel your order in the following cases:

- Failure to pay for your purchases when due.

- Failure to provide us with the required information for product delivery within the timeframe we specify.

- Failure to allow us to deliver the products to you within a reasonable timeframe, or your failure to receive them.

- Out of stock.

- If there is a problem or damage to the product before or during shipment.

9- If our delivery of the product is delayed due to circumstances beyond our control, we will contact you as soon as possible to inform you. We will take steps to minimize the impact of the delay, including offering discounts on shipping costs as the company deems appropriate, up to and including a full refund of the shipping fees.

10. The products become your property and responsibility once we deliver them to your delivery address and you have paid for them in full.

11. An electronic invoice will be issued and sent to the customer via email.

12. If you request to return the shipment before it leaves the final delivery point, you will receive a full refund of the shipment price plus shipping costs.

13. The company reserves the right to cancel the purchase order if the customer delays or postpones delivery (more than 3 delivery attempts). If the product was prepaid, the full payment will be refunded to the same payment method.

14. The company reserves the right to postpone delivery if the customer does not answer the company representative's calls (more than 3 attempts).

15. If the customer is unable to make the scheduled delivery, a new delivery date will be scheduled after the customer contacts customer service.