Return and Exchange Policy

1- The consumer has the right to exchange or return within 14 days from the date of purchase if the item is in its original condition (unused) and in the same original packaging.

2- The consumer has the right to exchange or return from the first day of purchase up to 30 days if the product has a manufacturing defect and a written technical report from the producing or importing company is attached to the product.

3- The original purchase invoice must be attached.

4- Refund the amount paid using the same payment method.

5- After the expiry of the (30 days) period of the end of the warranty period, the customer’s relationship for replacement, return or maintenance shall be with the manufacturer or importer of the product according to the terms of the warranty without any responsibility on the part of Shabour Company.

6- Personal care devices, mobile phones, computers, laptops and their accessories may not be replaced or returned except in the event of a manufacturing defect, provided that there is a written technical report from the manufacturer or importer as mentioned above.